We offer these convenient shipping options for you.
- FREE Standard Shipping on Orders Over $75
- USPS First Class and Priority Mail
- UPS Ground and 2 Day Air. *Orders placed after 12pm CST on Friday will ship out on Monday.
Shipping rates are calculated by weight and the carrier & service selected at checkout.
All orders are processed on weekdays and ship in 1-2 business days. We strive to ship your order the same day it was placed or the next business day.
Some order processing and delivery times may vary during the month of December.
Shipping rates and specials apply to orders from the Continental United States only.
If you have any questions, please reach out to us and we will be happy to assist you.
Returns
We are happy to return any full price item that is unworn (not tried on the foot), unwashed and returned to us within 15 days from time of original receipt. Socks must be returned to us in the condition they were received, with labels fully intact.
Socks are a base layer and due to the nature of feet, we cannot sell returned socks that have been tried on. If you have any concerns about sizing, please reach out to us before removing your socks from their original packaging, we would be happy to answer any questions you may have.
Please email us within 15 days of receiving your order and we will issue a Return Authorization. Include the original packing slip or your full name and order number with your shipment so that we can process your refund quickly.
Domestic orders- Should you wish to have a shipping label emailed to you, we are happy to do so. If our shipping label is used, we will deduct a $5.00 shipping charge from your refund amount.
- The original shipping charge and return shipping fees are non refundable.
- Sale items are final and not returnable.
- Exchanges are not available at this time.
If the return meets the above requirements, we will refund your account within seven days of receipt of the returned items; you will be notified by email once your refund is issued. Please note that it can take up to seven additional days for the refund to appear on your account.
We reserve the right to reject any returns that do not meet these requirements. If your return is not accepted, it will be sent back at the customer's expense and a refund will not be issued.
We do not take responsibility for any items lost during the return shipping.
Ship returns to:
Emi-G Knitting
Attn: zkano Returns
1715 Airport Road
Fort Payne, AL 35968
If you have any questions about returns, please contact us.
