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Return Policy

We are happy to return any full price item that is unworn (not tried on the foot), unwashed and returned to us within 15 days from time of original receipt. Socks must be returned to us in the condition they were received, with labels fully intact.

Email us at info@zkano.com within 15 days of receiving your order and we will issue a Return Authorization. Please include the original packing slip or your full name and order number with your shipment so that we can process your refund quickly.

Should you wish to have a shipping label emailed to you, we are happy to do so. If our shipping label is used, we will deduct a $7.99 shipping charge from your refund amount.

The original shipping charge and return shipping fees are non refundable. 

Sale items are final sale and not returnable.

Exchanges are not available at this time. 

If the return meets the above requirements, we will refund your account within seven days of receipt of the returned items; you will be notified by email once your refund is issued. Please note that it can take up to seven additional days for the refund to appear on your account. 

We reserve the right to reject any returns that do not meet these requirements. If your return is not accepted, it will be sent back to you and a refund will not be issued.

We do not take responsibility for any items lost during the return shipping.

If you have any questions about returns, please contact us at info@zkano.com.

Ship Return to:
Emi-G Knitting
Attn: Zkano Return
1715 Airport Road
Fort Payne, AL 35968